Know Your Customer (KYC) Policy

Last updated: September 2026

Tradexness is committed to preventing fraud, money laundering, and unauthorized account access. This policy explains what identity verification we require and why.

1. Why We Verify Identity

Identity verification (KYC) helps us confirm that account holders are who they claim to be, protects your funds from unauthorized access, and allows us to meet Anti-Money Laundering (AML) obligations applicable to financial services providers.

2. Required Documents

To fully verify your account, you will be asked to submit:

  • Government-issued ID — a clear photo or scan of a valid passport, national ID card, or driver's license (front and back where applicable).
  • Selfie verification — a live photo of yourself, used to confirm you match the ID document provided.

Accepted file formats are JPEG, PNG, or PDF, up to 5MB per file.

3. Verification Process

Once submitted, each document is marked Pending while under review. You will be notified once a document is Verified. You can check your verification status at any time from your account's Profile → KYC Verification section.

4. Why Verification May Be Required Before Withdrawal

To protect against unauthorized withdrawals, we may require a fully verified account before processing withdrawal requests on a live account. This ensures funds are only ever returned to their rightful owner.

5. Re-Verification

We may periodically request updated documents, or ask you to re-verify if your existing documents have expired, if suspicious activity is detected on your account, or if required by a regulatory update.

6. Data Handling

Identity documents are stored securely with access restricted to authorized compliance personnel only, and are never made publicly accessible. See our Privacy Policy for full details on how your data is protected.

7. Rejected or Incomplete Submissions

If a submitted document is unclear, expired, or does not match your account details, we may request that you resubmit it. Repeated failure to provide valid documentation may result in restrictions on live-account trading, deposits, or withdrawals.

8. Questions

If you have questions about the KYC process or your verification status, please reach out via our Contact page or through the in-app Support section.

Top