Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Tradexness ("we", "us", "our") collects, uses, discloses, and safeguards information when you visit our website or use our trading platform.

1. Information We Collect

We may collect the following categories of information:

  • Account information: full name, email address, phone number, and password (stored as a one-way hash, never in plain text).
  • Identity verification (KYC) documents: government-issued ID and a selfie photo, submitted voluntarily to verify your identity as part of our KYC Policy.
  • Financial and trading data: account balances, open/closed positions, deposit and withdrawal history.
  • Technical data: IP address, browser type, device information, and usage data collected automatically when you use our platform.

2. How We Use Your Information

  • To create and manage your trading account (demo and live).
  • To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
  • To process deposits, withdrawals, and trades.
  • To communicate with you about your account, security, and platform updates.
  • To detect, investigate, and prevent fraudulent or unauthorized activity.
  • To comply with applicable laws and regulatory requirements.

3. Third-Party Sign-In

If you choose to sign in with Google, we receive your name, email address, and profile information from Google to create or link your account. We do not receive or store your Google password.

4. Data Sharing

We do not sell your personal information. We may share information with:

  • Service providers who help us operate the platform (e.g., email delivery, identity verification, hosting).
  • Regulators or law enforcement, where required by law.
  • A successor entity in the event of a merger, acquisition, or sale of assets.

5. Data Security

Passwords are stored using industry-standard one-way hashing and are never stored or transmitted in plain text. Identity documents are stored with access restricted to authorized personnel only. While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal and financial information for as long as your account is active, and for a period afterward as required to meet our legal, regulatory, and accounting obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or request a copy of the personal information we hold about you. To exercise these rights, contact us using the details on our Contact page.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our website is used. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact Us

If you have questions about this Privacy Policy, please reach out via our Contact page.

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